Overview

At Syntrex Software Solutions, we are committed to providing exceptional software services and solutions. This Cancellation & Refund Policy outlines the terms and conditions for canceling services and requesting refunds for our AI-powered SaaS, custom web solutions, and mobile app development services.

Service Cancellation Policy

1. Project Cancellation

Clients may cancel ongoing projects under the following conditions:

• Before Development Phase: Full refund minus any consultation fees already incurred
• During Development Phase: Refund based on work completed, minus 20% administrative fee
• After Development Phase: No refund for completed work, but ongoing maintenance can be canceled with 30 days notice

2. SaaS Subscription Cancellation

For our AI-powered SaaS solutions:

• Monthly subscriptions can be canceled at any time with 30 days notice
• Annual subscriptions can be canceled within the first 30 days for a full refund
• After 30 days, annual subscriptions are subject to prorated refund based on remaining months

3. Maintenance & Support Cancellation

Ongoing maintenance and support services:

• Can be canceled with 30 days written notice
• Refunds are prorated for the remaining service period
• Emergency support fees are non-refundable

Refund Policy

1. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Project cancellation within the specified timeframes
• Service delivery failure due to technical issues on our end
• Billing errors or duplicate charges
• Non-compliance with agreed project specifications (subject to review)

2. Refund Processing

• Refund requests must be submitted in writing to [email protected]
• Processing time: 5-10 business days after approval
• Refunds will be issued to the original payment method
• Bank transfer refunds may take additional 3-5 business days

3. Non-Refundable Items

The following are not eligible for refunds:

• Completed and delivered work
• Third-party software licenses or tools purchased on behalf of the client
• Emergency support services
• Consultation fees for completed sessions
• Custom development work that has been approved and implemented

Dispute Resolution

If you are not satisfied with our services or have concerns about billing:

1. Contact our support team at [email protected]
2. We will review your case within 2 business days
3. If resolution cannot be reached, we may offer mediation or arbitration
4. All disputes are subject to the laws of the jurisdiction where Syntrex is incorporated

Force Majeure

In cases of force majeure events (natural disasters, pandemics, government actions, etc.), we reserve the right to:

• Extend project timelines without penalty
• Modify service delivery methods
• Suspend services temporarily with appropriate notice

Policy Updates

We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be:

• Posted on this page with the updated date
• Communicated to active clients via email at least 30 days in advance
• Effective immediately for new clients

Contact Information

For questions about this policy or to request a cancellation or refund: